Frequently Asked Questions
Reservation & Modifications
How do I make a reservation?
You can place your reservation directly through our website and complete checkout online.
If you have a special request or need help choosing the right items, contact us and we can create a custom quote and reserve your rental for you.
How long is my reservation held for?
Reservations are held for 7 days until payment is completed.
Bookings made within 7 days of pickup must be paid within 24 hours to be confirmed and secured.
What information or requirements are needed to reserve a rental?
All reservations require a valid photo ID, and renters must be 18 or older.
For vehicle rentals:
You must be 21+
A valid driver’s license and proof of insurance are required
Can I change or extend my rental if my plans change?
Yes. You can request a change of date or time anytime before your rental begins.
To extend your rental, please contact us at least 2 hours before your trip ends.
Requests made after your rental has already ended may include a $20 late-extension fee, and extensions are based on availability.
Payment, Deposit & Fees
What payment methods do you accept?
You can check out online using major credit or debit cards.
We also accept Venmo, Zelle, and ACH bank transfers for direct payments or custom invoices.
Is a security deposit required?
Yes. All rentals require a security deposit.
Deposits are refunded within 48 hours after your rental is inspected and any applicable fees are processed.
What types of damage or issues can reduce my deposit?
Deductions may occur for:
Damage to the vehicle or gear
Missing items or accessories
Late returns
Excessive dirt, sand, or spills
Improper or unsafe use.
We always provide a clear itemized breakdown before any charges are processed.
How are late returns charged?
There is a 15-minute grace period.
After 15 minutes, a $20 late fee is applied plus the rental rate of each item based on the additional time used.
Pick Up, Delivery & Storage Access
How does 24/7 pickup access work?
Once your reservation is confirmed, we prepare your items for pickup at our storage facility. You’ll receive detailed pickup instructions within 24 hours of your scheduled start time. Depending on the item or your request, pickup can be contactless or assisted by a team member. With our secure system, you can access your items any time—day or night—making your rental as flexible and convenient as possible.
Where can my items be delivered?
We provide delivery within a 25-mile radius of our pickup location for a small flat fee, and longer distances can be arranged for an additional charge. We deliver to homes, hotels, Airbnb locations, airports like SAN and CBX, and even beaches, parks, or event venues. Whatever your itinerary looks like, we aim to make your rental experience easy and stress-free.
How does storage access work?
For added convenience, we offer optional short-term storage at our facility. You’ll receive a secure storage unit with your own lock and custom access code, giving you full control and 24/7 access. You can store your rental items or personal luggage—perfect if you’re waiting for a hotel check-in, catching a flight, or simply need temporary space. A small fee applies for storage use, and you’re free to access your belongings whenever you need them.
Can I schedule delivery and return at your location?
Yes. We offer flexible delivery and return options to fit your schedule. You can choose delivery only, return only, or round-trip delivery and pickup. Each option has its own pricing tier, allowing you to customize your rental experience based on what works best for you.
Insurance & Liability
Do you offer insurance for rented items?
Yes. For equipment rentals, we offer optional insurance based on the value of the item. Each plan includes a simple fixed deductible, making it easy to understand and use.
Items up to $500 value → $100 deductible
Items up to $1,000 value → $250 deductible
Items up to $2,000 value → $500 deductible
This protection reduces your out-of-pocket responsibility if the item is damaged.
For vehicle rentals, insurance is required. You may use your own U.S. auto insurance if it covers rental vehicles, or you can purchase insurance through our partner, Bonzah.
What happens if there is an accident or incident?
If an accident or damage occurs, RidePal Rentals is not responsible for injuries, losses, or anything your insurance does not cover. For Insurance for equipment is optional but strongly recommended to avoid paying full repair or replacement costs. For vehicle rentals, insurance is required. You must provide proof of your own coverage or purchase a valid policy through our partner before pickup.
Am I required to buy insurance?
Insurance for equipment is optional but strongly recommended to avoid paying full repair or replacement costs. For vehicle rentals, insurance is required. You must provide proof of your own coverage or purchase a valid policy through our partner before pickup.
What is the process if there is a claim or damage to equipment?
If equipment is damaged, we test and inspect the item to determine the repair cost. Your deductible will apply based on the value tier. If the item cannot be repaired, replacement costs will apply depending on the tier selected. For high-value equipment or vehicle incidents, a police report may be required. We always provide a clear breakdown of costs before processing any charges.
Still Have Questions? Let’s Talk.
